FREQUENTLY ASK QUESTIONS

 

How Can I Become a Member?

 

You can become a member of our website worldchem.com.tr quickly and easily.

You can easily become a member by clicking on the "Become a Member" button from the "Member Login" tab on the top right of the home page and filling out the membership form on the page that opens.

 

Am I safe when paying with a credit card?

 

worldchem.com.tr uses the latest technologies for your security in your credit card purchases.

All pages on the worldchem.com.tr site are protected by an SSL Security Certificate. In addition, high security standards apply to all your purchases. You can shop safely thanks to the SSL Security Certificate and 3D Secure services.

 

A faulty/defective product has arrived, what should I do?

 

In order for us to resolve your customer dissatisfaction as soon as possible, you must send the product you received to us free of charge within 14 (fourteen) days, together with its invoice. The new product will be sent to you free of charge as soon as possible.

 

The product has arrived, but I have decided not to buy it. Can I return it using my right of withdrawal?

 

The product has arrived, but I have decided not to buy it. Can I return it using my right of withdrawal?

You have the right of withdrawal within 14 (fourteen) days after receiving the product, without giving any reason and without paying any penalty. You must send the product to us undamaged, together with its invoice, by paying the shipping fee. The money will be refunded after the product is examined. However, the right of withdrawal cannot be used in the following contracts:

a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or provider.

b) Contracts regarding goods prepared in line with the consumer's requests or personal needs.

c) Contracts regarding the delivery of goods that can deteriorate quickly or whose expiration date may pass.

ç) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; the return of which is not suitable in terms of health and hygiene.

d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated by nature.

e) Contracts regarding books, digital content and computer consumables provided in a material medium if the protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.

f) Contracts regarding the delivery of periodical publications such as newspapers and magazines, other than those provided within the scope of a subscription contract.

g) Contracts regarding accommodation, transportation of goods, car rental, food and beverage supply and the evaluation of free time for entertainment or resting purposes that must be performed on a specific date or period.

ğ) Contracts regarding services performed instantly in an electronic environment or intangible goods delivered instantly to the CONSUMER.

h) Contracts regarding services whose performance has started with the approval of the CONSUMER before the expiration of the right of withdrawal period.

 

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